Our Policies

Cancellation Because time is essential and your appointments are important to all members of our team at Yanni Erbeli Wisteria, we kindly ask if you need to make any changes to your appointment you do so within 48 hours. Any changes made within 48-24 hours will result in a fee of 50% of your services booked. Same-day cancellations or “no-shows” will result in a 100% fee of your services booked.

Last-minute changes leave gaps in our day that we are unable to fill and in turn make it hard for us to accommodate other clients who might have been waiting for an appointment. We are so grateful to serve you and thank you in advance for your understanding of the needs for these policies.

Appointments are recommended for Salon and Spa services and can be
made online or by phone. We will do our best to accommodate walk-ins.
To secure your appointments, a credit card number is required at the
time of your booking. To prepare for Spa services, please arrive at least
15 minutes prior to your appointment.

Attire Robes and slippers are provided in an individual personal locker.
Cancellations We require that you notify us of cancellations 24 hours
before your appointment.

Gift Cards Gift cards are available in dollar amounts both online or at
Salon/Spa. Please inquire for guidance in selecting the ideal gift for that
special someone.

Payment We accept Cash, Visa, Mastercard, American Express and
Discover. State sales tax will be charged where applicable.

Gratuity Cash tips are preferred; white envelopes provided at front desk.

Service prices are subject to increase based on excess time and product usage.
Estimates of costs can be given at time of consultation.